Artwork: Etched: There is no charge for artwork if the order is accompanied by clean, black and white artwork that is capable of being engraved. If artwork is not available we have a complete art and typesetting facility that can render your artwork. Artwork requiring additional preparation or new artwork on your behalf will be charged at a rate of $60.00 (G) per hour; minimum $30.00 (G) .We reserve the right to determine what constitutes engraving ready art and to charge up to $30.00 (G) without prior approval. Customer will be notified if charges exceed this amount.
Artwork: Sublimation: In order to receive your order without additional art charges we must receive output-ready digital artwork to size that we can insert in the skyline. Please send digital-output one of the following ways for Mac or PC: CD-ROMs or E-mail via the Art Transfer Section at www.Artcrystalltd.com or via www.yousendit.com Files should be to size and submitted uncompressed in JPEG, TIFF or EPS format. All text must be converted to outlines (curves) or submitted with both the screen and printer versions of the font.n ® , service (SM) and trademarks (TM) need to be enlarged, deleted or turned into a dot. Artwork that does not meet these requirements will have an art charge.
The output-ready digital artwork we receive should be outlined. If you send us a logo that is not outlined, we can either insert the logo as is, which means the logo and the background against which the logo is shown will over-print the skyline, or we can outline the logo so that the skyline shows behind any open space in the logo for $22.50 (G). If required, we can scan media less than 8.5 x 14”for $10.00 (G). You will be notified if an additional charge for artwork is required. If a proof is requested we will e-mail a color digital proof (PDF file) or fax a black and white paper proof. These are not color proofs and color proofs are not available. If a pre-production sample is needed for color proofing, it can be requested at $12.50 (G), plus S&H. Exact PMS color matching is not available.
Cancellations: Orders cancelled will be subject to all costs incurred up to the time of acknowledgement of cancellation. Cancellations may be subject to a restocking fee. (items not in our catalog are considered special order and cannot be cancelled)
Claims: Claims for damage must be made by the distributor with the carrier on Motor or Airfreight shipments. We will process Fed Ex and UPS claims on your behalf, and will credit your account when Fed Ex or UPS credits us. Claims must be made within 7 days of shipment
Color fill: Standard colors including Gold, Silver, Bronze, White, Black and different shades of Blue, Green Yellow, Purple, Orange and Red are available. No PMS color match. Add up to two (2) working days to normal lead times. $7.00 (G), per piece, one color only. Not available on mugs and glassware.
PACKAGING FOR MUGS
|Mugs 14 oz. or less || Mugs 15 oz. or more |
|Ind Gift/White corr. $1.75(C)|| Ind White corr. $2.00(C) |
|Ind Presentation $2.50(C) || Ind Presentation $2.75(C) |
|2-Pack, White corr. $2.50(C) || 2-Pack, White corr. $2.75(C) |
|2-Pack, Presentation $4.50(C)|| 2-Pack, Presentation $5.00(C) |
|4-Pack, White corr. $3.25(C)|| 4-Pack, White corr. $4.00(C) |
|4-Pack, Presentation $6.00(C)|| |
Type Faces: Choose from any of these. Indicate your choice (Type A, B, etc.) when ordering. We have many other type faces available, contact customer service for availability and costs, if any.
|Brass Plate, per square inch || $.30 (G)|
|Sublimation, Per Letter || $.30 (G)|
Crystal Express: Orders are shipped within 5 working days after receipt of imprint ready artwork, subject to product availability, provided that your account is approved for credit, or cash accompanies the order. Orders requiring extensive artwork, or unusually large quantities may require more time. Art Crystal reserves the right to decide whether artwork is imprint ready. If we cannot ship within 5 working days, we will advise you the earliest possible date your order can be shipped. Call customer service for rush orders.
Co-Op Pricing: Use catalog or end-quantity pricing. Use catalog beginning quantity for minimum orders. Release charges $3.00 per order (net). A copy of the catalog in which the item appears is required.
Custom Products: We will work with you to fulfill your custom product requirements. Contact factory for additional information.
Gift-Wrapping: The charge for gift-wrapping is between $3.00 (G) and $7.50 (G) depending on the size of the item. Please contact Customer Service for specific information.
Individual Shipments: There is a $4.00 (G) charge per package plus actual shipping costs, and special mailers, if applicable. Labels and master list is to be supplied by customer in zip code sequence. Drop ships should be provided to us in an excel list.
International Shipments: Distributor must choose carrier and supply all necessary paperwork prior to shipment. Shipments requiring us to do research or provide information or documentation on your behalf will be charged at a rate of $50.00 (G) per hour, minimum $30.00 (G).
Larger Quantities: For pricing on quantities larger than those listed in the catalog, please contact Customer Service.
Less Than Minimum Orders: Add $25.00 (G) for orders less than beginning quantity per item in catalog price tables Make-ready and Set-up Etched: $75.00 (G) per side, per order. Where multiple logos and etching areas are involved in a single design, additional make-ready charges may be required. Make-ready Straight-line Copy: If only straight-line copy is to be etched the charge is $25.00 (G).
Make-ready and Set-up Sublimation: No Charge Make-ready and Set-up Brass Plates: $12.00 (G) per side, per order. Make-ready (Conversion): When artwork is reduced or enlarged in exact proportion and text for another product, the charge is $20.00 (G).
Merchandise Returns: No returns will be accepted for credit without prior authorization.
Overruns and Under runs: We ship exact quantities, except a plus or minus of 5% will be considered fulfillment, unless specified otherwise on the purchase order, for mugs and glassware.
Packaging: The product description or price line will indicate how a product comes packaged. We reserve the right to change packaging when necessary. Mailing cartons, gift-wrap and custom designed packages are also available. Call customer service for details.
Repeat Orders: There are no make-ready and set-up charges on identical re-orders, monograms, or stock designs.
Monograms Available: Single, and in some styles, double or triple initials are deep engraved as shown. Specify initials
and identifying number when ordering.
Paper Proofs/E-Proofs: There is no charge for the first proof on new orders. Additional proofs are $10.00 (G).
Personalization: Single initial engraved at no charge. For first name or full name etching, add$4.00 (G). For 3-initial etching, add $3.00 (G). Personalizations must be provided to us in an excel list.
Plain/Blank Merchandise: Use catalog end quantity for pricing, provided order meets minimum quantity for each item.
Product Availability and Pricing: All prices are effective through December 31, 2011. However, we reserve the right to withdraw any item from our line and to change pricing or services, at any time, prior to our accepting an order for shipment.
Production Time: Normal production time is 7-10 days after approval of artwork, subject to product availability. See Crystal Express for Rush Orders.
Product Variances: Some products inherently have bubbles, chill-marks, flow lines, and other variances. These are not considered defects. If you have any question of how this may affect the product you are ordering, a pre-production or random sample will demonstrate these variances.
Sample Express for Random Samples: If the retail price (EQP) of the sample is less than $10.00, we will send it to you at No Charge, provided we receive a shipper’s number for freight. If the retail price of the sample (EQP) is more than $10.00, when the item is returned, we will credit you for the full cost of the product...or pay the invoice, less 25% and it’s yours to keep.
Samples Spec: We encourage speculative samples. If artwork is available in our file the sample will be sent to you for the regular cost of the item, plus $20.00(G) if the artwork is reduced or enlarged. For a quote for artwork not in our file, send us a picture of the design and we will give you a quote to produce a sample for you.
Second Side Engraving: Except where shown, to engrave a second side,
the following costs will apply:
Deep Etch $7.00 (c)
On all other areas where the cost is not shown, or on secondary areas or area over 3" x 2" a factory quote is required.
Shipping: Orders are shipped prepaid fob factory, Illinois. Shipping charges, plus 10% will be added to the invoice. Group shipping of items, particularly mugs, by Fed Ex, UPS or air freight will require over packing at a cost of $6.00 (G), per carton repackaging fee.
Split Shipments: There is a $5.00 (G) charge plus shipping charges.
Typesetting: First two lines $15.00 (G). Each additional line, $4.00 (G). Type on a curve $15.00 (G), per line.
Terms: Net 30 days with credit approval. We also accept Visa and Master Card Orders. Orders billed at N30 which are paid by credit card 10 days or more after the billing date will receive a 2.5% service charge for credit card processing.
Trademarks: All liability for the proper use of a trademark rest with the customer. We reserve the right to photograph or show as samples any item produced by us without any liability on our part as to trademark or artwork rights.
Most of the logos shown in this catalog are from our customers and are used for display purposes only. No endorsement of our products should be implied therefrom.
Custom, gift wrap and custom designed packages are available. Call customer service for details.